Job Description

The Receptionist provides much of the clinic’s daily communication and reception support for patients and other outside persons either in person or by phone. This position provides exceptional customer service, to include courteous, helpful, proactive communication, and problem solving for patients and those needing information. This is to ensure that the patients’ health care is provided in the most effective and timely manner possible. This position is the first point for accurate data entry regarding patient demographics and insurance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.

• Must be able to successfully pass a background check and a health and drug screen.

• High school diploma or general education degree (GED) required.

• Basic computer skills preferred.

• Previous clerical and customer service experience in a fast-paced business environment preferred.

• Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records and with electronic medical records experience preferred.