Job Description

The Receptionist/Referral Tracker position provides much of the clinic’s daily communication and reception support for patients and other outside persons either in person or by phone.  This position provides exceptional customer service, to include courteous, helpful, proactive communication, and problem solving for patients and those needing information. This position is the first point for accurate data entry regarding patient demographics and insurance. This position also supports tracking of all health records of patients that have been referred out for diagnostic studies and specialty providers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to obtain a fingerprint clearance card. If not already obtained, Fingerprint Clearance card application must be submitted within 5 business days of employment.
  • Must be able to successfully pass a background check and a health and drug screen.
  • High school diploma or general education degree (GED) required; post-secondary education preferred.
  • Basic computer skills preferred.
  • Previous clerical experience in a health care environment preferred.
  • Fluency in Spanish and English (speak, read and write) required.
  • Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
  • Electronic medical records experience preferred.
  • Good communication skills.